Legal Information

1. Data Controller Identification

The data controller responsible for the processing of personal data collected through this website is Forlabix, registered at 077025 | Str. Alunului nr. 12 | Ors. Bragadiru, Jud. Ilfov | Romania, Romania. For any inquiries regarding data protection, you may contact our designated data protection officer at [email protected].

2. Categories of Personal Data Processed

We process the following categories of personal data through our website operations:

• Identity Data: Full name, username or similar identifier provided through contact forms or account registration.
• Contact Data: Email address, telephone number, and physical address submitted via inquiry forms.
• Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system, and platform — automatically collected during website访问.
• Usage Data: Information about how you use our website, including pages visited, time spent on pages, click patterns, and navigation paths.
• Marketing Data: Your preferences in receiving marketing materials and your communication preferences.

3. Legal Bases for Processing

We process your personal data only when we have a valid legal basis under Article 6 of the General Data Protection Regulation (GDPR). The applicable legal bases include:

• Consent (Article 6(1)(a)): Where you have given clear consent for us to process your personal data for a specific purpose, such as subscribing to our newsletter or accepting non-essential cookies.
• Contractual Necessity (Article 6(1)(b)): Where processing is necessary for the performance of a contract to which you are a party, or to take steps at your request before entering into a contract.
• Legitimate Interests (Article 6(1)(f)): Where processing is necessary for our legitimate interests or those of a third party, provided such interests are not overridden by your fundamental rights and freedoms.

4. Purposes of Data Processing

Your personal data is processed for the following specific purposes:

• To respond to your inquiries and provide the information or services you have requested.
• To perform our obligations arising from any contracts entered into between you and us.
• To notify you about changes to our services, terms, or privacy policies.
• To ensure that content from our website is presented in the most effective manner for your device.
• To administer and protect our website, including troubleshooting, data analysis, and system maintenance.
• To measure or understand the effectiveness of advertising we serve to you and others.

5. Data Retention Periods

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Specific retention periods are determined based on the nature of the data and the purposes for which it is processed:

• Contact form submissions: Retained for 24 months from the date of submission.
• Contract-related data: Retained for the duration of the contractual relationship plus 6 years in accordance with Romanian commercial law requirements.
• Technical and usage data: Aggregated and anonymized after 12 months.
• Marketing consent records: Retained for the duration of the consent plus 3 years as evidence of compliance.

6. Data Recipients and Transfers

Your personal data may be shared with the following categories of recipients:

• Service providers acting as data processors who provide IT, hosting, and system administration services.
• Professional advisers including lawyers, auditors, and insurers who provide consultancy and compliance services.
• Government authorities, regulators, or law enforcement agencies where required by applicable law.

We do not transfer your personal data outside the European Economic Area (EEA) unless adequate safeguards are in place, including Standard Contractual Clauses approved by the European Commission or transfers to countries recognized as providing an adequate level of data protection.

7. Your Data Protection Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of Access (Article 15): You may request confirmation of whether we process your personal data and obtain a copy of such data.
• Right to Rectification (Article 16): You may request correction of inaccurate personal data or completion of incomplete data.
• Right to Erasure (Article 17): You may request deletion of your personal data where there is no compelling reason for continued processing.
• Right to Restriction (Article 18): You may request restriction of processing in certain circumstances.
• Right to Data Portability (Article 20): You may request to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object (Article 21): You may object to processing based on legitimate interests or for direct marketing purposes.

8. Data Security Measures

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including but not limited to:

• Encryption of personal data in transit using TLS 1.3 and at rest using AES-256.
• Regular testing and evaluation of the effectiveness of technical and organizational measures.
• Access controls limiting personal data access to authorized personnel on a need-to-know basis.
• Regular security assessments and penetration testing of our systems and infrastructure.

9. Supervisory Authority

You have the right to lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP) if you believe that the processing of your personal data infringes the GDPR. Contact details: B-dul Gheorghe Magheru 28-30, Sector 1, Bucuresti, Romania; Phone: +40 318 059 211; Email: [email protected].

1. What Are Cookies

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners about how their sites are used.

2. How We Use Cookies

Forlabix uses cookies for the following purposes:

• Strictly Necessary Cookies: These cookies are essential for the operation of our website. They enable core functionality such as security, network management, and account access. You may not opt out of these cookies as the website cannot function properly without them.
• Functional Cookies: These cookies allow our website to remember choices you make and provide enhanced, personalized features. They may be set by us or by third-party providers whose services we have added to our pages.
• Analytics Cookies: These cookies collect information about how visitors use our website, including which pages are visited most often and whether users receive error messages. All information collected is aggregated and therefore anonymous.

3. Specific Cookies Deployed

4. Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Please note that disabling cookies may affect the functionality of this website.

For detailed instructions on managing cookies in your browser, please refer to the browser's help documentation or visit aboutcookies.org.

5. Changes to This Policy

We may update this Cookies Policy from time to time to reflect changes in technology, legislation, or our business operations. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

1. General Refund Principles

At Forlabix, we are committed to delivering high-quality digital services that meet or exceed client expectations. This Refund Policy outlines the conditions under which refunds may be issued for services purchased through our platform.

2. Eligibility for Refund

Refunds may be issued under the following circumstances:

• Cancellation Before Work Commencement: If you cancel a service engagement before any work has commenced, you are entitled to a full refund of any advance payments made within 14 business days.
• Service Not Delivered: If we fail to deliver the agreed-upon service within the timeframe specified in the contract, you may request a partial or full refund proportional to the undelivered portion of the service.
• Material Defects: If the delivered service contains material defects that cannot be remediated within a reasonable timeframe (30 days from notification), you may request a refund for the defective component.

3. Milestone-Based Refunds

For project-based engagements, payments are structured according to milestone deliverables. Refunds for partially completed projects are calculated as follows:

• Milestone payments for completed and approved deliverables are non-refundable.
• Milestone payments for in-progress work may be refunded proportionally based on the percentage of work completed at the time of cancellation.
• Future milestone payments are fully refundable upon cancellation.

4. Refund Request Process

To request a refund, you must:

• Submit a written refund request to [email protected] within 30 days of the service delivery date or the triggering event.
• Include your contract reference number, a description of the reason for the refund request, and any supporting documentation.
• Allow up to 10 business days for us to review and respond to your refund request.

5. Refund Processing

Approved refunds will be processed using the original payment method within 14 business days of refund approval. You will receive written confirmation of the refund amount and expected processing date.

6. Exceptions

Refunds will not be issued in the following cases:

• Services that have been fully delivered and accepted by the client.
• Cancellations made after the commencement of work where the work cannot be reasonably separated or returned.
• Delays caused by the client's failure to provide required materials, feedback, or access within agreed-upon timelines.
• Third-party costs incurred on behalf of the client (domain registrations, hosting fees, software licenses) that are non-refundable.

1. Acceptance of Terms

By accessing or using the services provided by Forlabix, registered at 077025 | Str. Alunului nr. 12 | Ors. Bragadiru, Jud. Ilfov | Romania, Romania, you agree to be bound by these Terms of Service. If you do not agree to these terms, you must not access or use our services.

2. Scope of Services

Forlabix provides digital services including but not limited to web development, e-commerce solutions, API integration, infrastructure architecture, and digital consulting. The specific scope, deliverables, timelines, and pricing for each engagement are defined in individual service agreements or statements of work.

3. Client Obligations

The client agrees to:

• Provide timely access to necessary systems, accounts, and resources required for service delivery.
• Deliver feedback, approvals, and required materials within the timeframes specified in the project schedule.
• Designate an authorized representative with decision-making authority for the project.
• Ensure that all content and materials provided to Forlabix do not infringe upon the intellectual property rights of third parties.

4. Payment Terms

Payment terms are as follows unless otherwise specified in the service agreement:

• Invoices are payable within 14 days of the invoice date.
• Late payments may incur a penalty of 0.1% per day on the outstanding amount, up to a maximum of 10%.
• All prices are quoted in Euros (€) and are exclusive of applicable VAT unless otherwise stated.
• Forlabix reserves the right to suspend work if payments are overdue by more than 21 days.

5. Intellectual Property

Upon full payment of all applicable fees, the client receives a perpetual, non-exclusive license to use all deliverables produced under the service agreement. Forlabix retains the right to use general knowledge, skills, and experience gained during the engagement for future projects, provided that no client confidential information is disclosed.

6. Confidentiality

Both parties agree to maintain the confidentiality of all proprietary information shared during the course of the engagement. This obligation survives the termination of the service agreement for a period of 3 years.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Forlabix's total liability arising out of or in connection with any service engagement shall not exceed the total fees paid by the client for the specific service giving rise to the liability. Forlabix shall not be liable for any indirect, incidental, special, consequential, or punitive damages.

8. Governing Law and Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of Romania. Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts of Bucharest, Romania.

9. Amendments

Forlabix reserves the right to amend these Terms of Service at any time. Material changes will be communicated via email to registered clients or posted on this website with a minimum of 30 days' notice before taking effect.